Privacy Policy
With this data protection declaration we inform you about which personal data we process in connection with our activities and operations, including our www.osteodenk.ch website. In particular, we inform you about what, how and where we process which personal data. We also inform you about the rights of people whose data we process.
For individual or additional activities and operations, additional data protection declarations and other legal documents such as general terms and conditions (GTC), terms of use or conditions of participation may apply.
1. Contact addresses
Responsibility for the processing of personal data:
Christoph Denk
Bleicherweg 64a 8002 Zurich Switzerland
We point out if there are other persons responsible for the processing of personal data in individual cases.
2. Terms and legal bases
2.1 Terms
Personal data is all information that relates to a specific or identifiable natural person. A data subject is a person about whom we process personal data.
Processing includes any handling of personal data, regardless of the means and procedures used, for example querying, comparing, adapting, archiving, storing, reading, disclosing, obtaining, recording, collecting, deleting, disclosing, arranging,
organizing, storing, changing, distributing, linking, destroying and using personal data.
2.2 Legal basis
We process personal data in accordance with Swiss data protection law, in particular the Federal Act on Data Protection (Data Protection Act, FADP) and the Ordinance on Data Protection (Data Protection Ordinance, DPO).
3. Type, scope and purpose
We process the personal data that is necessary to be able to carry out our activities and operations in a permanent, user-friendly, secure and reliable manner. Such personal data can fall into the categories of inventory and contact data, browser and device data, content data, meta or marginal data and usage data, location data, sales data as well as contract and payment data.
We process personal data for the period that is required for the respective purpose or purposes or by law. Personal data that no longer needs to be processed is anonymized or deleted.
We can have personal data processed by third parties. We can process personal data jointly with third parties or transmit it to third parties. Such third parties are in particular specialized providers whose services we use. We also guarantee data protection for such third parties.
We only process personal data with the consent of the person concerned, unless the processing is permitted for other legal reasons. Processing without consent may, for example, be permitted to fulfill a contract with the person concerned and for corresponding pre-contractual measures in order to protect our overriding legitimate interests because the processing is evident from the circumstances or after prior information.
In this context, we process in particular information that a data subject voluntarily sends to us when contacting us - for example by letter, email, instant messaging, contact form, social media or telephone - or when registering for a user account. We can store such information, for example, in an address book, in a customer relationship management system (CRM system) or with comparable tools. If we receive data about other people, the people transmitting the data are obliged to guarantee data protection for these people and to ensure that this personal data is correct.
We also process personal data that we receive from third parties, obtain from publicly accessible sources or collect when carrying out our activities and operations, if and to the extent that such processing is permitted for legal reasons.
4. Personal data abroad
We generally process personal data in Switzerland. However, we can also disclose or export personal data to other countries, in particular to process it or have it processed there.
We can disclose personal data to all countries and territories on earth and elsewhere in the universe, provided that the law there guarantees adequate data protection in accordance with a decision of the Swiss Federal Council.
We can disclose personal data to countries whose law does not guarantee adequate data protection, provided that suitable data protection is guaranteed for other reasons. Suitable data protection can be guaranteed, for example, through appropriate contractual agreements, on the basis of standard data protection clauses or with other suitable guarantees. In exceptional cases, we can export personal data to countries without adequate or suitable data protection if the special data protection requirements are met, for example the express consent of the data subjects or a direct connection with the conclusion or execution of a contract. We will be happy to provide data subjects with information about any guarantees or provide a copy of guarantees upon request.
5. Rights of data subjects
5.1 Data protection claims
We grant data subjects all claims in accordance with applicable data protection law. Data subjects have the following rights in particular:
• Information: Data subjects can request information as to whether we process personal data about them and, if so, which personal data it is. Data subjects also receive the information required to assert their data protection claims and to ensure transparency. This includes the personal data processed as such, but also information on the purpose of processing, the duration of storage, any disclosure or export of data to other countries and the origin of the personal data.
• Correction and restriction: Data subjects can correct incorrect personal data, complete incomplete data and have the processing of their data restricted.
• Deletion and objection: Data subjects can have personal data deleted ("right to be forgotten") and object to the processing of their data with effect for the future.
• Data release and data transfer: Data subjects can request the release of personal data or the transfer of their data to another responsible party.
We can postpone, restrict or refuse the exercise of the rights of data subjects within the legally permissible framework. We can inform data subjects of any conditions that must be met in order to exercise their data protection claims. For example, we can refuse to provide information in whole or in part with reference to business secrets or the protection of other persons. For example, we can also refuse to delete personal data in whole or in part with reference to statutory retention obligations.
We can exceptionally provide costs for exercising the rights. We inform data subjects in advance of any costs.
We are obliged to identify data subjects who request information or assert other rights using appropriate measures. Data subjects are obliged to cooperate.
5.2 Right to complain
Data subjects have the right to enforce their data protection claims through legal means or to lodge a complaint with a competent data protection supervisory authority.
The data protection supervisory authority for private controllers and federal bodies in Switzerland is the Eidgenössische Datenschutz- und Öffentlichkeitsbeauftragte (EDÖB).
6. Data security
We take suitable technical and organizational measures to ensure data security appropriate to the respective risk. However, we cannot guarantee absolute data security.
Our website is accessed using transport encryption (SSL / TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated to HTTPS). Most browsers indicate transport encryption with a padlock in the address bar.
Our digital communication is subject - like all digital communication in principle - to mass surveillance without cause or suspicion as well as other surveillance by security authorities in Switzerland, the rest of Europe, the United States of America (USA) and other countries. We have no direct influence on the corresponding processing of personal data by secret services, police departments and other security authorities.
7. Use of the website
7.1 Cookies
We may use cookies. Cookies - our own cookies (first-party cookies) as well as cookies from third parties whose services we use (third-party cookies) - are data that is stored in the browser. Such stored data does not have to be limited to traditional cookies in text form. Cookies can be stored temporarily in the browser as "session cookies" or for a certain period of time as so-called permanent cookies. "Session cookies" are automatically deleted when the browser is closed. Permanent cookies have a certain storage period. Cookies make it possible in particular to recognize a browser the next time you visit our website and thus, for example, to measure the reach of our website. Permanent cookies can also be used for online marketing, for example. Cookies can be deactivated or deleted in full or in part in the browser settings at any time. Without cookies, our website may no longer be fully available. We actively request your express consent to the use of cookies - at least if and to the extent necessary. For cookies used for success and reach measurement or for advertising, a general objection ("opt-out") is possible for numerous services via AdChoices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance) or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).
7.2 Server log files
We can record the following information for each access to our website, provided that it is transmitted from your browser to our server infrastructure or can be determined by our web server: date and time including time zone, Internet Protocol (IP) address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual sub-page of our website accessed including the amount of data transferred, last website accessed in the same browser window (referrer).
We store such information, which can also represent personal data, in server log files. The information is required in order to provide our website in a permanent, user-friendly and reliable manner and to ensure data security and thus in particular the protection of personal data - also by third parties or with the help of third parties.
7.3 Tracking pixels
We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels - including those of third parties whose services we use - are small, usually invisible images that are automatically retrieved when you visit our website. Tracking pixels can record the same information as in server log files.
8. Notifications and messages
We send notifications and messages by email and other communication channels such as instant messaging or SMS.
8.1 Success and reach measurement
Notifications and messages can contain web links or tracking pixels that record whether an individual message has been opened and which web links were clicked. Such web links and tracking pixels can also record the use of notifications and messages on a personal basis. We need this statistical recording of usage for success and reach measurement in order to be able to send notifications and messages based on the needs and reading habits of the recipients in an effective and user-friendly as well as permanent, secure and reliable manner.
8.2 Consent and objection
You must generally expressly consent to the use of your email address and your other contact addresses, unless the use is permitted for other legal reasons. For any consent, we use the "double opt-in" procedure wherever possible, i.e. you will receive an email with a web link that you must click on to confirm so that no misuse by unauthorized third parties can occur. We can log such consents, including the Internet Protocol (IP) address and the date and time, for evidential and security reasons.
You can generally object to receiving notifications and messages such as newsletters at any time. With such an objection, you can also object to the statistical recording of usage for success and reach measurement. Necessary notifications and messages in connection with our activities and operations remain reserved.
8.3 Service providers for notifications and messages
We send notifications and messages with the help of specialized service providers.
9. Social media
We are present on social media platforms and other online platforms in order to be able to communicate with interested parties and to inform them about our activities and operations. In connection with such platforms, personal data can also be processed outside Switzerland.
The general terms and conditions (GTC) and terms of use as well as data protection declarations and other provisions of the individual operators of such platforms also apply. These provisions provide information in particular about the rights of data subjects directly vis-à-vis the respective platform, which includes, for example, the right to information.
10. Third-party services We use services from specialized third parties to be able to carry out our activities and operations in a permanent, user-friendly, secure and reliable manner. With such services, we can, among other things, embed functions and content in our website. When embedding in this way, the services used record the Internet Protocol (IP) addresses of the users at least temporarily for technically compelling reasons. For necessary security-related, statistical and technical purposes, third parties whose services we use can process data in connection with our activities and operations in an aggregated, anonymized or pseudonymized manner. This includes, for example, performance or usage data in order to be able to offer the respective service. In particular, we use: • Google services: Providers: Google LLC (USA) / Google Ireland Limited (Ireland) for users in the European Economic Area (EEA) and Switzerland; General information on data protection: "Privacy and security principles", privacy policy, "Google is committed to complying with applicable data protection laws", "Guide to data protection in Google products", "How we use data from websites or apps on or in which our services are used" (information from Google), "Types of cookies and other technologies used by Google", "Personalized advertising" (activation / deactivation / settings).
10.1 Digital infrastructure
We use services from specialized third parties to be able to use the digital infrastructure required in connection with our activities and operations. This includes, for example, hosting and storage services from selected providers.
10.2 Contact options
We use services from selected providers to be able to communicate better with third parties such as potential and existing customers.
10.3 Appointment scheduling
We use services from specialized third parties to be able to arrange appointments online, for example for meetings. In addition to this data protection declaration, any directly visible conditions of the services used, such as terms of use or data protection declarations, also apply.
10.4 Social media functions and social media content
We use third-party services and plug-ins to embed functions and content from social media platforms and to enable the sharing of content on social media platforms and in other ways.
We use in particular:
• Twitter for websites: integration of Twitter functions and content, for example embedded tweets or "Follow" and "Tweet" buttons; Twitter International Unlimited Company (Ireland) for users in the European Economic Area (EEA), Great Britain and Switzerland / X Corp. (USA) in the rest of the world; Data protection information: Data protection declaration, "Additional information on data processing", "Privacy [...] on Twitter for websites", "Personalization based on derived identity", "Data protection controls for personalized ads".
10.5 Maps
We use third-party services to embed maps into our website.
In particular, we use:
• Google Maps including Google Maps Platform: map service; provider: Google; Google Maps-specific information: “How Google uses location information”.
10.6 Fonts
We use third-party services to embed selected fonts as well as icons, logos and symbols into our website.
We use in particular:
• AdobeFonts: fonts; providers: Adobe Inc. (USA) for users in North America / Adobe Systems Software Ireland Limited (Ireland) for users in the rest of the world; information on data protection: "Adobe Privacy Center", privacy policy (Adobe Fonts), privacy policy (Adobe), "Questions about data protection?", "Adobe data protection settings".
• Google Fonts: fonts; provider: Google; Google Fonts-specific information: "Privacy and Google Fonts", "Data protection and data collection".
11. Success and reach measurement
We use services and programs to determine how our online offering is used. In this context, we can, for example, measure the success and reach of our activities and the effect of third-party links to our website. We can also, for example, try out and compare how different versions of our online offering or parts of our online offering are used («A/B test» method). Based on the results of the success and reach measurement, we can in particular correct errors, strengthen popular content or make improvements to our online offering. When using services and programs for success and reach measurement, the Internet Protocol (IP) addresses of individual users must be stored. IP addresses are generally shortened («IP masking») in order to follow the principle of data economy through appropriate pseudonymization and thus improve user data protection. When using services and programs for success and reach measurement, cookies may be used and user profiles may be created. User profiles include, for example, the pages visited or content viewed on our website, information on the size of the screen or browser window and the - at least approximate - location. User profiles are generally only created pseudonymously. We do not use user profiles to identify individual users. Individual third-party services with which users are logged in can at most assign the use of our online offering to the user account or user profile on the respective service. We use in particular: • Google Analytics: success and reach measurement; Provider: Google; Google Analytics-specific information: measurement across different browsers and devices (cross-device tracking) and with pseudonymized Internet Protocol (IP) addresses, which are only exceptionally transferred in full to Google in the USA, "Data protection", "Browser add-on for deactivating Google Analytics". • Google Tag Manager: integration and management of other services for success and reach measurement as well as other services from Google and third parties; Provider: Google; Google Tag Manager-specific information: "Data collected with Google Tag Manager"; further information on data protection can be found in the individual integrated and managed services.
12. Final provisions
We can adapt and supplement this data protection declaration at any time. We will inform you about such adaptations and additions in an appropriate form, in particular by publishing the current data protection declaration on our website.